Our Commitment to Your Privacy

Recovery Matters Designed for Living ("RecoveryMatters," "we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website at https://www.recoverymattersdesignedforliving.com or use our services.

As a healthcare provider, we are bound by federal and state privacy laws, including HIPAA (Health Insurance Portability and Accountability Act), which governs how we handle your protected health information.

Information We Collect

Personal Information

  • Contact information (name, address, phone number, email)

  • Insurance information and payment details

  • Emergency contact information

  • Demographic information (age, gender, etc.)

Health Information

  • Medical history and current health conditions

  • Treatment records and progress notes

  • Medication information and prescriptions

  • Assessment and evaluation results

Website Usage Information

  • IP address and browser information

  • Pages visited and time spent on our website

  • Cookies and similar tracking technologies

How We Use Your Information

Treatment & Care

  • • Provide behavioral health services

  • • Coordinate care with other providers

  • • Monitor treatment progress

  • • Ensure continuity of care

Administrative

  • • Process insurance claims

  • • Schedule appointments

  • • Maintain medical records

  • • Quality improvement activities

Communication

  • • Appointment reminders

  • • Treatment updates

  • • Important health information

  • • Service announcements

Legal & Safety

  • • Comply with legal requirements

  • • Protect patient safety

  • • Prevent fraud and abuse

  • • Public health reporting

When We Share Information

We do not sell, rent, or trade your personal information. We only share information as permitted by law and as necessary for your care.

✓ With Your Consent
When you provide written authorization

✓ For Treatment
With other healthcare providers involved in your care

✓ For Payment
With insurance companies for claims processing

✓ Legal Requirements
When required by law, court order, or public health authorities

Data Security & Protection

We implement comprehensive security measures to protect your information from unauthorized access, use, or disclosure. Our security practices include:

Technical Safeguards

  • • Encrypted data transmission

  • • Secure servers and databases

  • • Access controls and authentication

  • • Regular security updates

Administrative Safeguards

  • • Staff training on privacy policies

  • • Background checks for employees

  • • Regular security assessments

  • • Incident response procedures

Your Privacy Rights

Access Your Records
Request copies of your medical records and treatment information

Request Amendments
Ask us to correct information you believe is inaccurate

Restrict Communications
Request limits on how we use or share your information

Confidential Communications
Request that we contact you in a specific way or location

File Complaints
Report concerns about our privacy practices without retaliation

Questions About Your Privacy?

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact our Privacy Officer:

Phone (440) 241 - 6604

Email ccarter@recoverymattersdfloh.com

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.